How Advanced Custom Builders Handles Your Information

Our Approach

A Privacy Policy You Can Actually Read in One Sitting

This policy explains, in plain language, exactly what happens when you hand us your phone number, address, or email through this website. We don't sell your information. We don't trade it. We don't pass it around to a network of "marketing partners." If you reach out, what you share goes to our Missoula office and stays with the team that's going to handle your project.

Privacy Policy — In Full

What We Collect, Why We Collect It, and What We Do With It

Who This Policy Is From

Advanced Custom Builders is a family-owned construction contractor headquartered in Missoula, MT, serving residential and commercial customers across Missoula County. This privacy policy describes how Advanced Custom Builders handles information collected through this website and through any phone or email contact that originates from this site. Throughout this document, "we," "us," and "our" refer to Advanced Custom Builders.

What We Collect

Information you give us directly. When you fill out a form on this site, call the number listed, or email us, we receive whatever you choose to share, typically your name, the address of the property you're asking about, a phone number and/or email, a description of the framing, siding, gutter, addition, or deck project you have in mind, and any photos or documents you attach. Your inquiry is delivered straight to our office inbox. The submission also includes the IP address you sent it from for spam protection, which is standard for any web form on the Internet.

Information collected automatically when you visit the site. Like nearly every website online, ours collects basic technical information when a page loads: your IP address, your approximate location based on that IP, your device and browser type, the pages you viewed, and how you arrived (for example, from a Google search). The full list of tools that do this is in "Cookies and Tracking on This Site" below.

Why We Collect It

The contact information you give us has exactly one purpose: getting back to you about your project. We use it to schedule a site visit, to send you a written estimate, to coordinate the work if you hire us, and to follow up afterward to make sure everything held up. The technical analytics data is used to improve the website itself: fix slow pages, understand what visitors actually need, and decide what content to write next.

What We Do Not Do

We don't sell your contact information. We don't rent it. We don't share it with lead-generation networks, "marketing partners," or third-party call centers. If you've ever filled out a form on a contractor website and immediately started getting calls from companies you've never heard of, that's the practice we're explicitly not doing. Your inquiry goes to our office inbox and our internal estimating team. That's it.

Cookies and Tracking on This Site

This site uses cookies, small text files stored in your browser, and a small number of standard tracking technologies. The list below covers the tools that may be active on the site. None of them are used to follow you around the internet building an advertising profile.

Google Analytics. Measures how the website is used, which pages get viewed, how long visits last, and what device people are on. Sets cookies including _ga and _ga_* and reports anonymized usage data to Google.

Google reCAPTCHA. Protects our contact form from spam and bots. reCAPTCHA loads on pages that include the form and uses a cookie (_GRECAPTCHA) plus signals from your browser to score whether you're a real visitor. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

Embedded Google Maps. We embed Google Maps on pages where it's helpful, such as the contact and service area pages. When those pages load, Google may set cookies even if you don't interact with the map.

Cloudflare. Our security and content-delivery provider. Cloudflare may set short-lived cookies such as __cf_bm to identify and block malicious traffic. These are security cookies. They aren't used for advertising or for tracking you across other websites.

First-time-visitor cookie (Elementor). On some pages, we use a cookie set by our website builder to remember whether you've visited before, so we can avoid showing a returning visitor a notice meant only for first-timers. It doesn't identify you and isn't shared outside this site.

You can disable cookies in your browser settings. The site will still load, though some features may behave differently. If you've enabled the Global Privacy Control (GPC) signal in your browser, we honor it as an opt-out request for any tracking that could be considered a "sale" or "sharing" of personal information under state privacy laws.

Who Sees Your Information Inside Advanced Custom Builders

Your information is accessible to the small team of people who actually work on the business: the owners, the office that schedules appointments, and the project lead assigned to your job if you hire us. The crew who shows up to do the work knows your name, your address, and the scope of the project. Nobody outside that loop has access to your details by default.

Service Providers We Rely On

To run a working website and a working business, we use a handful of standard service providers: website hosting, security and content delivery, website analytics, contact-form spam protection, embedded maps, and standard back-office vendors for estimating, scheduling, payment processing, and similar functions. These vendors handle information only for the purpose we engaged them for, and none of them receive your information for marketing. We review and update this list when our internal tools change.

If your project involves an insurance claim, for example, repairing storm or structural damage, we coordinate with your insurance company and their adjuster, but only with your authorization, and only with the information needed to document the claim. If a government authority ever requires us to disclose information through a valid legal process, we'll comply, but we'll let you know unless the law prohibits us from doing so.

How Long We Keep Your Information

If you become an active customer, we keep your project records for as long as we're legally required to (typically seven years for tax and warranty purposes), then delete or archive them per industry standards. Warranty records are retained for the life of the warranty itself.

Your Rights

You can ask us at any time to tell you what information we have on file about you, correct anything that's wrong, delete your information (subject to legal retention obligations like warranty and tax records), or stop contacting you about anything beyond an active project. To exercise any of these, just call (406) 274-5333, or reach us through our contact page.

Notice for Out-of-State Residents

We're a Montana construction contractor, and we don't run ads targeted to other states, but if you're a resident of a state with its own privacy law, such as California, you have the same rights to access, correct, delete, and opt-out of "sharing" of personal information as you would with any business, and we'll honor a request as readily as we would from a Missoula neighbor.

Children's Privacy

This site is not directed at children under 13, and we don't knowingly collect information from anyone under 13. If you believe a child has submitted information through our forms, please call us and we'll delete it.

Security

We take reasonable steps to protect the information you share: secure forms, password-protected accounts on internal software, and access limited on a need-to-know basis. No system is 100% bulletproof, and we won't pretend otherwise, but we treat your data the way we treat your home: with care and without shortcuts.

Questions

If anything here is unclear, or you want to know exactly what we have on file for you, call us at (406) 274-5333, or reach out through our contact page. A real person from our team will answer.